Refund policy

Effective date: [EFFECTIVE DATE]

The short version

Try Klein free for 14 days first. No card is needed.
Not happy with your first payment? Ask within 14 days and you get all of it back. No reason needed.
Refunds go back to the way you paid, through Paddle.

1. Who handles payments

Klein's plans are sold by Paddle.com, our merchant of record. Paddle takes the payment and processes refunds. This policy is ours and Paddle follows it; Paddle's buyer terms also apply to your purchase.

2. Your first payment: 14 days, full refund

If you ask within 14 days of your first payment for a Klein plan, we refund it in full. You don't have to give a reason. This covers the first payment for Core or Advanced, whether monthly or yearly.

3. Renewals

Plans renew automatically until you cancel. We don't normally refund a renewal, or the unused part of a billing period.
If a renewal went through that you didn't mean to keep, for example because you forgot to cancel, write to us within 14 days of the charge and haven't used Klein since. We'll refund it.

4. When we always refund

You were charged twice, or charged the wrong amount.
Klein didn't work for you because of a fault on our side that we couldn't fix within a reasonable time.
We closed your account without you breaking our terms. You get back the unused part of your period.
The law where you live gives you a right to a refund. Nothing in this policy takes away your rights under consumer law.

5. How to ask

Use the link in your Paddle receipt email, or go to paddle.net and look up your order. Or
email [CONTACT EMAIL] with the email address you paid with and, if you have it, your order number.

We answer within 5 working days. Once a refund is approved, Paddle sends it to your original payment method. Your bank or card provider may take up to 10 working days to show it.

6. After a refund

A refund also cancels the plan it was for, so it won't renew. Your account and everything in it stay, and you can choose a plan again later. If you also want your account deleted, do that in Settings, under Privacy & memory, once the plan is cancelled.

7. Contact

[COMPANY NAME], [COMPANY ADDRESS]. Email: [CONTACT EMAIL]. See also our terms of service and privacy policy.